1. Ordering

Do I have to log in to place an order in the Cinnamon Home Online Shop?
You can place your order without being logged in, registration is not mandatory. Nevertheless, if you already have a customer account with us, we encourage you to log in, using your e-mail address and password, for a faster, easier online shopping experience. If you do not yet have a customer account, you can create one at the checkout.

How can I find the product I am looking for in the Cinnamon Home Online Shop?
You can find your desired product via the search function. Simply enter a search term, such as 'plate' or 'cushion' and hit enter. You can also search using item names or the ID number of the product if you know it from a previous purchase or from seeing it in the online shop. You also have the opportunity to run a detailed search, if you click on the „v” symbol next to the search bar.

How do I know if a product is available in the amount that I require?
As a rule of thumb, all products that can be placed in the shopping basket via the 'Add to cart' button are in stock. Simply enter the required amount into the quantity field and press enter. If the required quantity is not available, this will be displayed. Similarly, if the chosen product is available only on request, you will be notified. When demand is high, it can occur on very rare occasions that an item still shows as available even though it is already out of stock due to orders that were placed earlier that day. Should this occur, you can still place your order, but you should expect a longer delivery period. Should you decide not to wait, a refund will be issued via the original payment method.

Does Cinnamon Home give a discount on large quantities?
Cinnamon Home does not offer bulk discount through the online shopping interface. Should you require a greater amount of any products, please get in touch with us via e-mail or telephone (This email address is being protected from spambots. You need JavaScript enabled to view it. , 00 352 621 428 425).

Can I view an item in store before I buy?
Cinnamon Home operates solely as an online shop, hence, unfortunately you cannot view any products in person before your purchase. However, we provide you with excellent quality, high resolution photographs of every item on the website, that can help you decide on your purchases.

I can’t find the item I want. Do you still stock the product?
Our product range changes on a regular basis so we can always supply you with the latest trends and most up to date products. Should you not find a product on the website, please get in touch with us via e-mail or telephone (This email address is being protected from spambots. You need JavaScript enabled to view it. , 00 352 621 428 425).

What do you mean by the expression ’Order is on its way’?
We try to keep our shop fully stocked, however, on rare occasions, it can happen that an item runs out of stock. Should this occur, you will see the expression ’Order is on its way’ on the product page of the actual item. It means, that we have ordered the new stock and you can still place your order, but you should expect a longer delivery period.

Is there a minimum order value in the Cinnamon Home online shop?
There is no minimum order value. Please feel free to order as much or as few as you like.

How can I be sure that my order has been received by the Cinnamon Home online shop?
After placing an order, a confirmation will be sent to the e-mail address entered at the time of ordering. Make sure to check your spam folder if you have not yet received a confirmation. If you are a registered user, you can check the status of your order at any time in the ’My Shopping/My Account’ section.

How can I change or cancel an order?
This currently cannot be done online. Should you need to cancel an order, please contact us via e-mail or telephone (This email address is being protected from spambots. You need JavaScript enabled to view it. , 00 352 621 428 425).

Can I also place orders by phone or by e-mail?
Currently we can only take orders placed via the Cinnamon Home online shop or e-mail. Should you have any problems, you can get in touch with us via telephone (00 352 621 428 425), but we cannot take orders placed via telephone.

From which countries can I place an order?
We ship worldwide.


2. Payment


How can I pay?
You can pay by debit or credit card, via PayPal or with Amazon Payments, Vorkasse or Sofortüberweisung.

How can I redeem a coupon?
Enter the code on the coupon in the ‘coupon code’ field in the shopping basket and click the ‘Activate’ button. Only one coupon code can be used per transaction, and the discount obtained with a coupon cannot be combined with other discounts. Coupons must be redeemed at the time of placing the order and cannot be applied afterwards to orders that have already been placed.

Do I have to pay postage and packaging twice if I place two orders in one day?
Only if your second order is placed after the first order has been mailed to you. In this case, we need to send your two orders as two separate shipments, and therefore, postage and packaging fees apply to both orders.

When am I entitled to a refund? How are refunds processed?
You are legally entitled to a refund for 14+7 calendar days after the purchase has been made if you are not satisfied with the product received. You can decide if you would like to choose something else from our shop or you want to get your money back. The extra seven days are an exclusive bonus guarantee of Cinnamon Home.

Is the payment process safe?
In short, yes.
For more details, please check the security features of the different payment methods below:

  • Credit/debit card payment: Cinnamon Home uses Authorize.net to process bank card payments. The buyer does not provide any data to Cinnamon Home, but she is redirected to Authorize.net, which is a PCI-DSS compliant service for settling online transactions.
  • Paypal: When using PayPal, confidential information in transit is encrypted using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (i.e. transactions happen over HTTPS). Information at rest at PayPal’s site resides on a server that is guarded both physically and electronically. The servers of PayPal sit behind an electronic firewall and are not directly connected to the Internet. On top of this, PayPal’s state-of-the-art fraud models and proprietary fraud engine work together to help stop fraudulent transactions before they happen.
  • Amazon Payments: The connection to Amazon Payments accounts is ensured with a secure server connection (HTTPS) using Secure Socket Layer (SSL) with 128-bit encryption. If there are unauthorised Amazon Payments charges against your credit card or bank account, you can dispute the charge directly with Amazon Payments.
  • Vorkasse: The security of this payment method relies on the security of the user’s internet banking application. Paying for your products to Cinnamon Home using Vorkasse is just as secure as paying any other bill through your internet banking application.
  • Sofortüberweisung: SOFORT AG provides the payment method Sofortüberweisung. SOFORT AG possesses the TÜV seal “Approved Data Protection” and SOFORT Banking has the certificate “Approved Payment System“ awarded by TÜV Saarland. Before using Sofortüberweisung, please check your Bank’s General Terms and Conditions if you are allowed to use this service.


3. Delivery


When can I expect my goods to arrive?
In case the products are in stock, we ship your order within the delivery period stated on the product page, in the ’Shipping times’ section or in the confirmation e-mail. In case the products are out of stock, you should expect a longer delivery period. If you have chosen Vorkasse as a payment method, we will ship your order when your payment has been registered on the Cinnamon Home account. Please read the standard delivery times of DHL here before placing your order. 

Can I arrange a delivery date with Cinnamon Home in advance?
Our shipping partner DHL will announce you the delivery date of your order in advance by phone or, if necessary, by postcard or e-mail.

How can I track the status of my delivery?
Account holders can track the status of their delivery at any time under My Shopping /My Account. The delivery of bulky items such as furniture will be arranged by the courier once the goods have left our warehouse. 

For questions regarding your delivery please contact DHL by phone at 00 49 228 28609898

What happens if I am not at home when the delivery arrives?
To facilitate things for all parties involved, please think about where you will probably be at the time of delivery and supply that address when filling out the delivery address section of the order form. If, for whatever reason you are not at the supplied address at the time of an attempted delivery, you will receive a postcard through your letterbox. You can use the information on this postcard to arrange a second delivery free of charge or collect the delivery at your local post office, or pick it up at the DHL depot, at a time convenient for you. The delivery can also be accepted by a neighbour, in which case the delivery is deemed complete. Deliveries of furniture and piece goods are arranged directly with the shipping company, who will contact you using the telephone number provided at the time of ordering. If you cannot be reached by phone, the shipping company will send you a postcard with a suggested delivery date.
For questions regarding your delivery please contact DHL by phone at 00 49 228 28609898

Can I have my goods delivered to a different address?
We can only deliver your goods to the address supplied at the time of placing the order. At the first step of the Checkout: Address
To facilitate things for all parties involved, please think about where you will probably be at the time of delivery and supply that address when filling out the delivery address section of the order form.

What should I do if my delivery does not turn up?
In this case, please contact the responsible courier directly. Account holders can track the status of their delivery at any time under My Shopping /My Account.

My delivery was not complete. Can I expect a second delivery?
Please refer to the enclosed delivery note. Should any items listed on the delivery note be missing, please use our contact form. When ordering furniture or items with different delivery times it is quite normal that your items will come in separate deliveries. Should an item be no longer available and was therefore not sent to you, you will receive a refund. The money will be credited to you via the original payment method. 

I have received an incorrect delivery, the goods are damaged or I do not like the products. How do I send the goods back to Cinnamon Home?
You can return the products within 21 calendar days of receipt. If possible, please pack the goods in the original packaging. Fill out the returns form included in the delivery and place it in the package. Post the package from your local post office.

I returned some goods to you. Will I get a refund or a replacement?
Please note on the returns form if you would prefer a replacement product or a refund. In case of replacement, you can choose something completely different and you will be credited with the price of the returned good. Refunds will be processed via the original payment method.


4. Personal details

How do I subscribe to or unsubscribe from the newsletter and how can I get the newsletter sent to another e-mail address.
To subscribe to the newsletter, simply enter your e-mail address in the ’Newsletter’ field on the homepage or at ’My shopping / Newsletter’ section. From that moment on, you will be kept up-to-date on the latest products and discount offers. You can change your e-mail address in the ’My Shopping / My Account’ section or you can unsubscribe from the newsletter by clicking on the ’Unsubscribe’ link in any of the newsletters.

How can I view, change, or delete my details?
You can view your details at any time in the ’My Shopping / My Account’ section. You can view current orders and your order history, edit your address, and manage your wish list. Should you want to delete your account, you also find a ’Delete account’ button in the ’My Shopping / My Account’.

Where can I find the General Terms & Conditions?
Our General Terms & Conditions can be viewed every time you place an order by following the appropriate link. Alternatively, you can find them here on our website under Terms & Conditions.